Refund policy

 

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Return & Refund Policy

Last Updated: August 23, 2026

Thank you for shopping with ALBIRR-MTA. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging, where applicable

  • Include all original accessories, tags, and documentation

  • Not be damaged due to misuse, improper handling, or normal wear and tear

Items that do not meet these requirements may not be eligible for a return.

2. How to Request a Return

To request a return, please contact our customer support team with:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos of the product, if the item is damaged or defective

Please contact us before sending any product back. We will provide return instructions if your request is approved.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photos or videos showing the condition of the product and packaging so that we can investigate the issue.

If the item is confirmed to be defective, damaged during shipping, or incorrectly sent, we may offer a replacement, store credit, or refund, depending on the circumstances.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products

  • Products damaged through customer misuse

  • Items without original packaging where packaging is required

  • Clearance or final-sale items, where clearly stated

  • Gift cards

  • Personalized or customized products, where applicable

5. Return Shipping

For returns due to a change of mind, incorrect selection, or reasons unrelated to a product defect, the customer may be responsible for return shipping costs.

If the product is defective, damaged, or incorrectly shipped by us, ALBIRR-MTA may cover the applicable return shipping costs.

6. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will generally be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be provided, including when:

  • The item shows signs of use

  • The item is damaged after delivery

  • Parts or accessories are missing

  • The item is returned in a condition that does not meet our return requirements

8. Late or Missing Refunds

If you have been approved for a refund but have not received it, please:

  1. Check your bank or payment account.

  2. Contact your payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at the email address below.

9. Exchanges

We may offer product exchanges for defective, damaged, or incorrect items, subject to availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation. In such cases, you may need to follow our return procedure after receiving the order.

11. Refunds for Returned Packages

If a package is returned to us because of an incorrect address provided by the customer, refusal of delivery, or repeated failed delivery attempts, the refund may be subject to applicable shipping or handling costs.

12. Contact Us

If you have any questions regarding our Return & Refund Policy or would like to request a return, please contact us:

ALBIRR-MTA
Website: https://www.albirr-mta.com/
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Phone: [YOUR PHONE NUMBER]

We reserve the right to review individual return and refund requests and determine eligibility in accordance with this policy and applicable law.